Privacy policy

Privacy Policy

Effective Date: [EFFECTIVE DATE]
Last Updated: [LAST UPDATED DATE]

Welcome to kenio (“we,” “our,” “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website [WEBSITE URL].

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

When you create an account, place an order, or contact us, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely through payment gateways)

  • Order history

b) Non-Personal Information

We may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and browsing behavior

  • Date and time of access

c) Payment Information

We do not store your full debit/credit card details. Payments are processed through secure third-party payment providers such as [PAYMENT GATEWAY NAME], which comply with RBI and PCI-DSS regulations.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill orders

  • To manage your account

  • To provide customer support

  • To improve our website and services

  • To send order updates and service-related communications

  • To send promotional offers (only if you opt-in)

  • To prevent fraud and ensure security

  • To comply with legal obligations under Indian laws

We process your data in accordance with applicable Indian laws, including the Information Technology Act, 2000 and applicable rules.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Enhance your browsing experience

  • Remember your preferences

  • Analyze website traffic

  • Improve site functionality

You may choose to disable cookies through your browser settings. However, doing so may affect certain website features.

4. Third-Party Services

We may share your information with trusted third parties, including:

  • Payment processors (e.g., [Razorpay])

  • Shipping and logistics partners (e.g., order are fullfilled and shipped through roposo and associated logistics and courier partners)

  • Marketing service providers

  • Website hosting providers

These third parties are contractually obligated to protect your data and use it only for the intended purpose.

We are not responsible for the privacy practices of third-party websites linked from our platform. We encourage you to review their privacy policies.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, misuse, or disclosure.

Security measures include:

  • SSL encryption

  • Secure servers

  • Restricted access to personal data

  • Regular monitoring for vulnerabilities

While we strive to protect your information, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal, tax, or regulatory requirements

  • Resolve disputes and enforce agreements

7. Customer Rights

As a customer in India, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (subject to legal obligations)

  • Withdraw consent for marketing communications

  • Lodge a complaint regarding data handling

To exercise your rights, please contact us at [support@kenio.in].

8. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our website after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Business Name: kenio
Email: [support@kenio.in

Your trust is important to us. At kenio, we are committed to protecting your privacy and handling your data with transparency and care.