Return & Refund Policy

At Kenio, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Return Eligibility

To be eligible for a return, items must:

• Be returned within [X DAYS] of delivery.

• Be unused, unworn, and in their original condition.

• Include original packaging, tags, and accessories (if applicable).

• Not show signs of damage caused by misuse, improper handling, or normal wear and tear.

We reserve the right to reject returns that do not meet these requirements.

Return Timeframe

Customers may request a return within [X DAYS] from the date of delivery.

Return requests submitted after this period may not be eligible for approval.

Refund Process

Once the returned item is received and inspected, we will notify you regarding the status of your refund.

If approved:

• Refunds will be issued to the original payment method used for the purchase.

• Refunds may take up to [REFUND PROCESSING TIME] to appear in your account, depending on your payment provider or bank.

If the return is rejected, the item may be sent back to the customer.

Exchanges

We offer exchanges for eligible products in cases such as:

• Defective items

• Damaged items received

• Incorrect items received

• Size or variant issues (if applicable)

Exchange requests must be submitted within [X DAYS] of delivery and are subject to product availability.

If a replacement is unavailable, a refund or store credit may be offered at our discretion.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within [X DAYS] of delivery.

To help us process your request quickly, you may be asked to provide:

• Order details

• Photos of the product

• Photos of the packaging

After verification, we will arrange a replacement, exchange, or refund as appropriate.

Non-Returnable Items

The following items are generally not eligible for return or refund:

• Products marked as Final Sale

• Gift cards

• Personalized or customized products

• Products damaged due to misuse

• Items returned without original packaging

• Hygiene-sensitive products that have been opened or used

Additional non-returnable categories may be specified on individual product pages.

Return Shipping Costs

• If the return is due to a damaged, defective, or incorrect item, Kenio will cover the return shipping cost.

• If the return is requested for any other reason, the customer may be responsible for return shipping charges unless otherwise stated.

Any applicable shipping charges paid during the original purchase are generally non-refundable unless the return is due to our error.

Cancellations

Orders may be canceled before shipment. Once an order has been dispatched, it may no longer be eligible for cancellation and will instead be subject to this Return & Refund Policy.

Contact for Returns

To initiate a return, exchange, or refund request, please contact us at:

Email: [EMAIL ADDRESS]

Please include your order number and a brief description of the issue to help us process your request efficiently.

Policy Updates

Kenio reserves the right to modify or update this Return & Refund Policy at any time. Any changes will be posted on this page and will take effect immediately upon publication.

By placing an order with Kenio, you agree to the terms outlined in this Return & Refund Policy.