Refund policy

At our store, customer satisfaction is our priority. We stand behind the quality of our products and want you to shop with complete confidence. If you are not fully satisfied with your purchase, we are here to help with a simple and fair return process.

Return Eligibility

To be eligible for a return, items must:

  • Be returned within [NUMBER OF DAYS, e.g., 14 days] from the date of purchase.

  • Be unused, unopened, and in their original packaging.

  • Be accompanied by a valid proof of purchase (receipt, invoice, or order confirmation).

We reserve the right to decline returns that do not meet these conditions.

Non-Returnable Items

For hygiene, safety, and regulatory reasons, the following items cannot be returned:

  • Opened food or beverage products

  • Perishable goods

  • Tobacco-related products

  • Personal care items once opened

  • Items marked as “Final Sale” or “Non-Returnable”

If you are unsure whether your item qualifies, please contact us at [support@kenio.in] before returning it.

Damaged or Defective Items

If you receive a damaged or defective product, please notify us within [NUMBER OF DAYS, e.g., 48 hours/3 days] of purchase. We may request photos or inspection of the item. Once verified, we will offer a replacement, exchange, or full refund at no additional cost to you.

Exchange Options

We are happy to offer exchanges for eligible items within [7 days] of purchase. Exchanges are subject to product availability. If the replacement item has a price difference, customers may need to pay the difference or receive store credit accordingly.

Refund Process and Timing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within [NUMBER OF BUSINESS DAYS, e.g., 7–10 business days].

  • Refunds will be issued to the original payment method unless otherwise agreed.

  • In some cases, store credit may be offered as an alternative option.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect due to our error. Shipping fees (if applicable) are non-refundable unless otherwise stated.

We aim to make our Return and Refund Policy clear, fair, and customer-friendly. If you have any questions, please reach out to us at , [support@kenio.in]. Your trust means everything to us, and we are committed to resolving any concerns quickly and respectfully.