Terms of service
Welcome to Kenio. By accessing or using our website, you agree to be bound by the following Terms of Service. Please read them carefully before making a purchase.
1. Account Terms
You must be at least 18 years old or accessing the website under the supervision of a parent or legal guardian.
You agree to provide accurate, complete, and current information when creating an account.
You are responsible for maintaining the confidentiality of your account credentials.
We reserve the right to suspend or terminate accounts that violate these Terms.
2. Pricing and Payment
All prices are listed in Indian Rupees (INR) unless stated otherwise.
Prices are subject to change without prior notice.
We reserve the right to correct pricing errors at any time.
Payment must be completed through our approved payment gateways before order processing.
We are not responsible for payment failures caused by banks or third-party payment providers.
3. Product Descriptions
We strive to ensure that product descriptions, images, and pricing are accurate.
However, we do not guarantee that all information is error-free, complete, or current.
Colors and product appearance may vary slightly due to screen settings and lighting.
We reserve the right to correct any inaccuracies without prior notice.
4. Order Acceptance
Placing an order does not guarantee acceptance.
We reserve the right to cancel or refuse any order at our discretion, including for suspected fraud, pricing errors, or product unavailability.
If your order is canceled after payment, a refund will be issued to your original payment method.
5. Shipping and Delivery
Delivery timelines are estimates and may vary depending on location and courier services.
We are not responsible for delays caused by logistics partners, natural events, or circumstances beyond our control.
Customers must provide accurate shipping information. We are not liable for orders delivered to incorrect addresses provided by the customer.
6. Returns and Refunds
Returns and refunds are subject to our Return Policy.
Products must be returned in unused, original condition unless defective.
Refunds will be processed to the original payment method within a reasonable timeframe after approval.
Certain products may be non-returnable due to hygiene, safety, or clearance reasons.
7. Prohibited Uses
You agree not to use our website:
For any unlawful purpose or violation of Indian laws.
To infringe upon intellectual property rights.
To upload malicious code, viruses, or harmful software.
To engage in fraudulent transactions or misuse of promotions.
Violation may result in termination of access and legal action.
8. Limitation of Liability
We shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.
Our total liability shall not exceed the amount paid by you for the product in question.
Use of the website and products is at your own risk.
9. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in [uttrakhand/haridwar], India.